We know that downtime and site issues can be detrimental to the success of your business. Therefore, we have thoughtfully designed Magento support packages that can offer you the comfort and assurance that we are carefully monitoring your Magento Store right from fixing a bug or applying a patch to migrating /updating your store to the latest version or installing any new, third-party extensions, without you having to worry about all such issues.
We understand that downtime and other operational issues can greatly impact your online store, leading to loss of revenue and reputation in the long run. Therefore, we follow a three way approach to make sure that your website is always running at optimum levels.
We do not wait for things to go wrong; we constantly monitor your site using the latest technology and carry out maintenance as and when required to identify issues before they become a threat to the success of your business.
24/7 support is available through email, phone, chat, etc., to support you on any critical issues that you might be encountering related to your eCommerce store. Our certified technical team works closely with your onsite team to make sure that all the threats are handled carefully and mutually agreed upon solutions are achieved and tested, before going live.
We understand the uniqueness of your business and hence provide you with flexible support to match your store requirements. You have the option to choose from various packages which provide appropriate response time and the level of service that suits your needs. You can also benefit from our Pay-As-You-Go model if you are yet to register for one of our packages and are in need of a quick solution for your Magento related store issues.
If you are having any issues with your store, Magentio can help you in identifying the root cause of your problem and provide you with the best solution. Pay-As-You-GO solution has been specially devised for companies that are yet to be enlisted to any of our support packages. It enables you to solely focus on your platform’s specific problems.
Our support packages have been designed to provide a wide range of proactive and reactive measures to deal with any issue you might face. With a gamut of options made available to match the requirements of various scenarios, our support packages provide you the assurance that our team of professionals are always available to help you with all your eCommerce platform related issues.
Our emergency support comes along with a prompt response time guarantee, which has been specially designed to take care of even the worst case scenarios that you may come across. We provide you with the assurance that by opting for emergency support you will have the expertise of our professionals who will find the best solution for you in the quickest manner possible.
Our basic support plan is designed to provide medium level service at affordable rates. Best suited for: Start-ups, small businesses.
Our gold support plan is designed to provide a greater coverage including most scenarios and comes with a dedicated project manager as well as office support. Best suited for: Medium sized businesses, established businesses.
Our platinum support plan is designed to provide end-to-end site management, which includes advanced on-site monitoring, extra time and greater out of office support Best suited for: MNCs, Large-scale enterprises
Our teams of professionals are always available to provide assistance whenever you need it. We offer a gamut of Magento eCommerce support services and also Pay-As-You-GO solutions to meet your support requirements.
We are available 24/7 through phone, email, Skype, etc., to provide you with support whenever you need it. We also provide an out of office number to our Platinum customers to provide them with operational ease.
We understand that keeping the Magento software updated plays a major role in maintaining reliability and performance while providing increased functionality due to addition of new features. Hence, we take the onus for all your Magento software upgrades so that you don’t have to worry about performance and reliability issues ever.
It is essential for a site to perform really fast in a competitive eCommerce market because even a few seconds lag can lead to losing out on your potential customers. Our Magento maintenance and performance tuning services can help you get the most out of your site by fixing performance and speed related issues.